From our first sale of a Nautilus Shell Planter in
2006 we saw a growing interest among our customers in coastal décor. Our
beginning was a humble collection limited to a mere 8-10 products as part of
another more general home décor catalog. Soon we started receiving more and
more inquiries from customers and website visitors who were interested in a
wider selection of coastal décor products. We then created a separate two-page
collection of various shell and nautilus home décor and bathroom accessories.
This initial catalog quickly reached its limitation with overwhelming interest
from potential customers for a wider selection. We concluded that we should
work towards helping these customers and visitors in their search for other
coastal décor products.
Formation of a Specialize Coastal Decor Website
Hence the formation of a distinct and
specialized website with an expanded catalog to offer a wider collection of
nautical and coastal décor products with a coastal theme or beach style home
decor. The new website Coastal Décor Place offers a showcase of fine coastal
inspired products.
Our Mission
Our mission was to market niche coastal décor and beach style products to people who love the waterfront lifestyle and decor. We aim to offer uniquely selected distinctive coastal décor products representing the highest quality craftsmanship. We constantly search for new and interesting products and coastal décor ideas to expand our product lines and provide our customers with the best selection. We hope you will enjoy the product collection at Coastal Décor Place and that we can help you with adding a touch of the coast to your home decor. As always, we strive to offer you the best customer service experience we can.
Online Store Hours
For the convenience of our customers the online
store, is available 24 hours a day, 7 days a week throughout the year for your
shopping needs! Please contact customer service at csr@CoastalDecorPlace.com.
Customer Service
Our customer service staff is available via
email Monday thru Friday 9:00 a.m. to 5:00 p.m. (EST). In response to
our customers' requests we have extended customer service hours partially on
Saturday and Sunday. We aim to answer all customer inquiries in the
shortest possible time. However due to the high volume of customer
inquiries we receive, please allow up to 5 business days for your replies to
be answered. Most customer inquiries are normally answered sooner.
Order Tracking
For orders already submitted online, please
contact customer service at
csr@CoastalDecorPlace.com to obtain order status your order shipment.
Please quote your order number when contacting customer service.
Errors While Placing Online Orders
At most times the internet enables smooth
execution of transactions. However from time to time customers may experience
errors while placing orders. It may be possible that these errors are
originating from elsewhere and not from our website. Please contact Customer
Service at
csr@CoastalDecorPlace.com and we will help you with your order.
Product/Order Questions
If you have any questions about our products,
prices, policies, or procedures, please contact us at
csr@CoastalDecorPlace.com. Also read our privacy policy in the next section below.
Suggestions If you have any suggestions about improving our online shop,
please email us.
Thank you for visiting Coastal Décor Place. We look forward to serving you
again.
PRIVACY POLICY
Commitment to Privacy
CoastalDecorPlace.com values your privacy and the security of your personal data. We have implemented strict policies and procedures to ensure that your personal information is safeguarded. This notice explains our online information practices and the choices you can make about how your information is collected and used. It discloses the privacy guidelines for the website: www.CoastalDecorPlace.com. This notice is available throughout our website.
Collected Information
In particular areas on our Web site, we ask you to provide
information that will enable us to enhance your visit to our website and/or to
follow up with you after your visit. It is optional for you to participate. We
receive information from you when you: Place an order Subscribe to regularly
scheduled e-mails Sign up for one of our services Participate in promotional
offers Provide feedback in an e-mail Information we ask from you include your
name, e-mail address, phone number, address, age, type of business, customer
number, credit card number and expiration date. We may also request personal
preference information that is needed to register or subscribe you to services
or offers, or make product recommendations.
Contact Us
Customer Service can be contacted via email at
csr@CoastalDecorPlace.com during
the following hours:
Mon - Fri : 9.00 AM - 5.00 PM EST*
Sat &Sun : Part of the day
Use of Information Information about our customers is an important part of our
business, and we do not sell it to others. Name, address, phone number, customer
number, and credit card information are used to ship and bill orders and for
future marketing purposes. In addition, phone number and customer number are
used in case there is a problem with your order and customer service needs to
contact you. Personal information allows our websites to make product
recommendations to you. If you provide us with your e-mail address, you may
receive periodic e-mail promotions and special offers.
Attn: Customer Service
P.O. Box 781
Milltown, NJ 08850
EMail
If you provide CoastalDecorPlace.com with your email address, you may
receive emails from us. If you do not want to receive marketing or promotional
emails from CoastalDecorPlace.com, please e-mail your request to csr@CoastalDecorPlace.com.
Third Party Marketing Policy
Third Party Marketing is defined as a company that
has no direct relationship with CoastalDecorPlace.com. Third parties will not
contact you as a result of your subscribing to CoastalDecorPlace.com e-mail
newsletter and promotions lists except through advertisements, if any, within
the newsletters themselves.
Commitment to Data Security
CoastalDecorPlace.com is committed to the security
of information collected on our website. To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect online.
Electronic Security
Private account information is located behind a firewall; it
is not directly connected to the Internet. Information behind the firewall on
the customer server is not available to unauthorized computers. We have engaged
a firewall that is recognized and accepted as industry standard.
Cookies
At CoastalDecorPlace.com we may use cookies to help us provide you with
a fast, convenient shopping experience at our online store. A cookie is a data
element a website sends to your browser. It is stored on your computer hard
drive and tells a website that a previous visitor has returned. It doesn't
automatically give personal information about you, like your e-mail address or
name.
Information Encryption
Encryption is a process by which we use software to scramble
sensitive information while it is in transit to CoastalDecorPlace.com. We use
Secure Socket Layering (SSL). SSL technology is the industry standard for secure
online transactions. It is based on a key that has two different parts: public
and private.
Contact Us
For additional information about our privacy policy and information
maintained about you, please contact us at the following addresses. In any
communication, be sure to include your name, mailing address, and your order
number.
Contact Information Customer Service Email:
csr@coastaldecorplace.com Fax: 1-802-609-2332 Mail: Coastal Décor Place
Attn: Customer Service
P.O. Box 781
Milltown, NJ 08850
We also gather data on visitor's movements through our sites. This information
is used to improve our service to you and to administer our websites. The
aggregate information on what pages are visited is used to improve the site
content and also for error tracking purposes related to the functioning of the
site. Individually identifiable e-mail addresses are not captured or stored for
future use other than for order processing, unless you choose to communicate
with www.CoastalDecorPlace.com by posting a message to www.CoastalDecorPlace.com.
Coastal Décor Place may share information with subsidiaries and affiliates. If
you do not want your information shared, simply e-mail us at csr@CoastalDecorPlace.com
(type "Do not share with affiliates" in the body of the message) or send a
letter stating this preference to:
Coastal Décor Place
In any communication, be sure to include your name, mailing address, and order
number and/or customer account number.
Persons who communicate with CoastalDecorPlace.com and therefore submit an
e-mail address may receive future communications from us by e-mail. You can
unsubscribe at any time by e-mailing your request to csr@CoastalDecorPlace.com.
Simply state, "Do not email" in the body of the message. Finally, please note
that we may also offer links to other third party sites and services. Be aware
that these outside parties operate under their own privacy and security
policies, and CoastalDecorPlace.com has no responsibility or liability for their
independent policies or actions. All internal/external CoastalDecorPlace.com
parties, such as employees, agents, and contractors are similarly bound by these
privacy and security policies.
If you want to give us personal information through registration, then a cookie
will help us deliver content based on your interests and preferences. Cookies
also help us monitor whether our websites are functioning properly and to
perform site traffic analysis as outline in earlier sections.
The public part of the key is distributed to those you want to communicate with.
The private part is for recipients' use only. When you send personal information
to us, you use our public key to encrypt your personal information. That means
if your information is intercepted during the transmission, it is scrambled and
very difficult to decrypt. Once we receive your encrypted personal information,
we use the private part of our key to decode it.
Making a credit card purchase online at CoastalDecorPlace.com is just as safe as
making a credit card purchase over the telephone. However, if you would prefer
to fax your order to us, please contact customer service at csr@CoastalDecorPlace.com
and we will gladly send you a Fax order Form.